It is important to note that the phone service is for emergency maintenance issues only, all other enquiries should be reported through FixFlo on our website.
General enquiries
General enquiries refer to any issue that is not an emergency, maintenance & all maintenance issues such as appliances, ESB reads etc., should be logged on FixFlo, which you can access through our website www.doranestate.ie and click on “report and issue”.
As your Maintenance Manager works offsite on occasion, they are not always available to take calls, therefore logging the issue on FixFlo, ensures your enquiry is recorded on our system and immediately assigned to a member of our management team for response.
Business hours
Business hours are 9:00am to 5:00pm, Monday through Friday. Outside of business hours you will need to call 01 465 9777 and you will get through to an Agent from our out of hours service.
Phone menu options
When you dial 01 465 9777 during business hours, please ask for the relevant department i.e., Maintenance, Lettings or Property sales.
Emergency maintenance issues
We operate a call service for emergency issues as outlined below. In the event of a genuine emergency out of normal office hours, please contact our emergency phone line which is open 24/7 on 01 465 9777.
What is classed as an emergency?
- A fire within the property. First call 999 or 112 then notify us.
- A serious leak, i.e., Damage to a roof from a storm or burst water mains inside the property.
- A break-in, i.e., Burglars who have caused damage to the property and have left the doors windows un-securable.
- A large tree or boundary wall collapsed which could be a health and safety issue for the tenants or the public.
- Electrics smoking.
- Or an appliance smoking.
Not emergencies & must be reported through FixFlo link on our website www.doranestates.ie
- Washing machine/dishwasher not working.
- Damp or mould.
- Radiators or electric heaters not working.
- Refurbishment of the property e.g., painting, carpets etc
Emergency Contact Numbers:
- Accident – Ambulance Service 999 or 112
- Electricity Mains Failure – ESB Networks Ireland 1850 372 999
- Fire – Fire Brigade 999 or 112
- Gas Leak – GAS Networks Ireland 1850 111 999
- Suspected Break-in Burglary – Gardai 999 or 112
- Water Mains Failure Irish Water 1850 278 278
- Vehicle Gate Failure causing entrapment – Doran estates 01-465 9777.